Five Proven Strategies to Improve the Utility Customer Experience While Cutting Costs
Playbook
Today’s “customer revolution” means that customers expect more of everything, including personalized services, through any channel, 24/7. It’s crucial to find the perfect balance between controlling costs and giving customers what they want.
Read this playbook to uncover 5 proven strategies that improve the utility customer experience and protect your bottom line.
Key Takeaways:
- Why it’s imperative to map out the customer’s journey.
- How to improve digital adoption rates to lower costs.
- Explore how personalization can drive ROI across all channels.
- The proven benefits of a proactive billing approach for improved billing accuracy.
About Doxim:
Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities and healthcare. We provide omnichannel communications and payment solutions that maximize customer engagement and revenue, while reducing costs. Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated, SaaS software and technology solutions. Learn more at www.doxim.com.
