Doxim CCM for Utilities
Power-Up Your Customer Experience
“Throughout our long partnership, we’ve always had a quick and transparent response from them (Doxim). They suggest solutions that are a better fit than what we had originally planned. They’ve always been able to make good things happen.”— Customer Service Manager, City of Olathe
Utility bills and regulated communications are like a meeting your customers must attend! Leverage them to serve your customers more effectively.
Doxim provides expert bill design, data management expertise, and a seamless billing-to-payment process to accelerate the revenue cycle, reduce call volumes, and communicate your strategic programs for optimal engagement.
Let’s discuss your utility’s unique customer communication needs…
Why Choose Doxim CCM for Utilities?
- All-in-one billing-to-payment for a seamless experience
- Bill design to improve clarity and motivate action
- Data management expertise for communications optimized to your business priorities
- Flexible channels for engagement and payment options
- Customer payment portal that is fully branded and intuitive to use
- Advanced payment processing, reporting & reconciliation to reduce cost per transaction
Doxim CCM for Utilities
Document Generation
Print & Mail
Composition & Omnichannel Delivery
Exception Handling
Marketing Messages / Onserts
Payment
Allow Doxim to enhance and deliver the following document types for your utility organization:
Bills
Letters
Newsletters
Disconnect notices
Payment reminders
Over 280 Utilities Put Their Trust In Us
Complementary Resources
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10 Ways to Enhance Customer Communication
Discover 10 actionable strategies to enhance customer communication, boost satisfaction, and create lasting connections using proactive, personalized, and consistent approaches.
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