It’s Time to Reimagine the Bill-To-Payment Experience

Omnichannel. Easy-To-Use. Configurable.

“Since implementing our Self-Service Portal powered by Doxim, we have increased online payment adoption by 35%”— Customer Service Manager, Municipal Water Utility

Customer accessing digital payment solution

A Frictionless Bill-To-Payment Experience that Benefits Both You and Your Customers

Create a frictionless bill-to-payment experience for your customers with Doxim as your single end-to-end billing and payment vendor. Our Doxim Payment solution is designed with both customers and staff in mind. We give your customers an intuitive, flexible, and omnichannel payment solution, while reducing your cost per transaction.

At Doxim, we understand the challenges of reconciliation, that’s why our integrated payment channels not only enable your customers to pay bills quickly through their channel of choice but also mitigate the burden on your staff by streamlining the collections and reporting process.

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Understanding Doxim Payment

All-In-One Payment Platform for Frictionless Experiences

Bill presentment to payment in the most optimal, convenient, and cost-effective way

The Doxim Payment platform provides an all-in-one, frictionless experience for customers and staff. There are 4 key areas of functionality. First, it is an omnichannel solution with a variety of options for engagement and payment. Customers can engage in-person at a kiosk, with an authorized agent, or at a walk-in POS. They can engage digitally using a desktop or mobile device, through eLockbox, or through the web. Customers set up auto pay, they can pay-by-text or pay by phone IVR. Second, the solution provides clients with a biller-branded, easy-to-use web-based customer portal. This portal supports multi languages, is ADA compliant, has a mobile-first design, and supports both account management and guest pay. Third, the solution supports secure payment processing. Payments can be made by credit or debit, digital wallet, cash, eCheck or ACH. Customers can make a 1-time payment or schedule recurring payments. The solution also provides real-time authentication and automated monitoring and alerts. Lastly, standard or core reporting is provided to support transaction reporting, reconciliation reporting, real-time posting and returns management.

All-In-One Payment Platform for Frictionless Experiences

Bill presentment to payment in the most optimal, convenient, and cost-effective way

Doxim Payment

Doxim Payment platform is an omnichannel solution with a variety of options for engagement and payment. Customers can engage in-person at a kiosk, with an authorized agent, or at a walk-in POS. They can engage digitally using a desktop or mobile device, through eLockbox, or through the web. Customers set up auto pay, they can pay-by-text or pay by phone IVR.
Doxim payment solution provides clients with a biller-branded, easy-to-use web-based customer portal. This portal supports multi languages, is ADA compliant, has a mobile-first design, and supports both account management and guest pay.
Doxim payment solution supports secure payment processing. Payments can be made by credit or debit, digital wallet, cash, eCheck or ACH. Customers can make a 1-time payment or schedule recurring payments. The solution also provides real-time authentication and automated monitoring and alerts.
Standard or core reporting is provided to support transaction reporting, reconciliation reporting, real-time posting and returns management.

Improve customer experience

Accelerate collections

Decrease costs

Improve the reconciliation process

Reduced call volumes
and lobby traffic

Greater operational efficiency

Accelerate Time-to-Revenue while Lowering Costs

Doxim Payment is designed to help you drive e-adoption so you can lower your cost per transaction and accelerate remittance.
Our best-in-class, mobile first payment interface makes converting customers to digital channels a breeze and for those more reluctant, our industry experts will advise you on enrollment strategies that are sure to get results.

Missed or late payments will be a thing of the past with Doxim Payment. Through our digital channels, customers can:

  • Choose one-time, recurring or AutoPay options
  • Get real-time notifications
  • Setup proactive payment reminders and alerts of due dates
e-adoption that help lower cost
e-adoption that help lower cost

Accelerate Time-to-Revenue while Lowering Costs

Doxim Payment is designed to help you drive e-adoption so you can lower your cost per transaction and accelerate remittance.
Our best-in-class, mobile first payment interface makes converting customers to digital channels a breeze and for those more reluctant, our industry experts will advise you on enrollment strategies that are sure to get results.

Missed or late payments will be a thing of the past with Doxim Payment. Through our digital channels, customers can:

  • Choose one-time, recurring or AutoPay options
  • Get real-time notifications
  • Setup proactive payment reminders and alerts of due dates
Customer accessing payment solution

Offer a Frictionless Experience with Anytime, Anywhere, Any Channel Payment

Customer expectations are being rapidly shaped by big tech firms, and as a result, your customers want their payment experience to be quick, convenient and effortless. They want flexible choices for when, where, and how they pay their bills. They also want the ability to move seamlessly between payment channels and methods as their needs and preferences change.

Our platform offers an omnichannel solution that enables your customers to choose from many self-service and biller-assisted channels. Your customers can also select multiple funding sources according to their preferences, whether it’s digital wallets, credit or debit cards, ACH, cash or check.

Read how Louisville Water company improved customer experience

Penny-to-Penny Reconciliation and Advanced Payment Reporting

Say good-bye to manual reconciliation processes that eat up days of your billing team’s time. Doxim streamlines the reconciliation process by consolidating payments through a single source for reporting and funding, providing your billers with a single view of all payments, regardless of channel.

With real-time payment posting to your CIS and advanced reporting on the full payment lifecycle from authorization through funding, Doxim Payment ensures to-the-penny reconciliation, saving your treasury and billing teams both time and effort.

All the billing reports at your fingertips:

  • Consolidated Transaction reports
  • Settlement reports
  • AutoPay Management report
  • And more…
Advance payment reporting solution
Advance payment reporting solution

Penny-to-Penny Reconciliation and Advanced Payment Reporting

Say good-bye to manual reconciliation processes that eat up days of your billing team’s time. Doxim streamlines the reconciliation process by consolidating payments through a single source for reporting and funding, providing your billers with a single view of all payments, regardless of channel.

With real-time payment posting to your CIS and advanced reporting on the full payment lifecycle from authorization through funding, Doxim Payment ensures to-the-penny reconciliation, saving your treasury and billing teams both time and effort.

All the billing reports at your fingertips:

  • Consolidated Transaction reports
  • Settlement reports
  • AutoPay Management report
  • And more…
Customer accessing configurable payment solution

Configurable Payment Solution that Delivers Personalized Experiences while Mitigating Costs

We understand that every organization and the customer base it serves is unique. Therefore, we’ve designed and developed our interface with maximum configurability in mind. With Doxim Payment, you can deliver a consistent branded, yet personalized user experience across all channels, while offering configurable options to simplify implementation, maintenance, messaging, and ongoing support.

It doesn’t just stop there; our fully configurable and customizable absorbed and convenience fee models enable you to mitigate costs while creating customized payment mix best suited to the needs of your customers. Configure fees based on ticket amount, payment method, or account type and only pass along costs to customers based on their payment preferences.

Read why it’s vital to enhance your customers’ bill-to-payment journey

Rest Easy with the Industry’s Most Secure Payment Platform

When it comes to data and security, Doxim holds itself accountable to the highest standards. Regardless of the electronic payment method you chose, Doxim’s PCI Level 1 and SOC 2 compliant platform ensures you can manage them easily and securely. Our secure payment gateway is made to work optimally for your customers and your business, giving both the confidence that debit card, credit card, and bank data is protected throughout the process of tokenization.

In addition to upholding bank level security and compliance, virtually every aspect of our infrastructure has multiple levels of redundancy and backup, using state-of-the-art technology.

Secure payment solution
Secure payment solution

Rest Easy with the Industry’s Most Secure Payment Platform

When it comes to data and security, Doxim holds itself accountable to the highest standards. Regardless of the electronic payment method you chose, Doxim’s PCI Level 1 and SOC 2 compliant platform ensures you can manage them easily and securely. Our secure payment gateway is made to work optimally for your customers and your business, giving both the confidence that debit card, credit card, and bank data is protected throughout the process of tokenization.

In addition to upholding bank level security and compliance, virtually every aspect of our infrastructure has multiple levels of redundancy and backup, using state-of-the-art technology.

Self-Service Portals with Integrated Controls Right at Your Fingertips

Put the power in the hands of your staff and customers. Reduce call volumes as well as customer and staff frustration by arming them with the right information, tools, and controls when they need it most with our biller and customer self-service portals.

Customer accessing digital portal

Biller Portal

  • 360° view of customer account
  • Assist customers in making payments, enroll them in paperless, or set-up AutoPay
  • Analyze payment metrics
  • Review payment history
  • Manage transaction volume across channels through a single interface
Customer accessing customer portal through tablet
Customer Portal

  • Biller branded portal for a seamless customer experience
  • View complete bill and payment history
  • Control user preferences such as delivery and notification methods
  • Enroll in AutoPay or pay-by-text
  • Set-up personalized wallet
  • Multi-language & ADA compliant
Customer accessing bills through tablet

Single Bill Delivery & Payment Vendor
Simplify and reduce the number of integrations and partnerships, thus creating a seamless customer experience

Customers accessing flexible solution

Flexible & Integrated Solution
Configure a payment solution that best suits your business and customer needs

Customer service on the call

Exceptional Customer Service
A dedicated support and CSM team that knows your industry

Pricing strategy

Unmatched, Flexible Pricing
Pricing strategy driven by reducing operational costs

Team member accessing tracking system

Proven Track Record
Certified team with experience in migrating and implementing customers on time, every time

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