In our recent webinar about communication and CX, we discussed ways to improve customer experience while cutting costs. Read on to learn more
Five Strategies To Improve Customer Experience While Cutting Costs
View
Scott Biel
Scott Biel
Chief Revenue Officer
Scott has 25 years of experience in Customer Communications Management (CCM), with a primary focus on delivering exceptional results for the financial services industry. In his current position as CRO, Scott oversees all revenue-generating activities and works closely with executive leadership, sales, solutions and partners, to develop and execute a revenue strategy that further positions customers and the business for maximum shared success. He leverages his extensive knowledge of CCM, regulated and financial services to improve customer experience, drive operational effectiveness and achieve cost optimization through digital technologies.
Connect with me
Scott has 25 years of experience in Customer Communications Management (CCM), with a primary focus on delivering exceptional results for the financial services industry. In his current position as CRO, Scott oversees all revenue-generating activities and works closely with executive leadership, sales, solutions and partners, to develop and execute a revenue strategy that further positions customers and the business for maximum shared success. He leverages his extensive knowledge of CCM, regulated and financial services to improve customer experience, drive operational effectiveness and achieve cost optimization through digital technologies.
Connect with me
Lower Churn and Increase Engagement in Insurance with Personalized Video
Consumers expect a personalized approach from their service providers, including insurance. Read how to Increase engagement in insurance with personalized video
Gain a Competitive Edge with Personalized Video for Wealth Management
Discover 5 ways to optimize onboarding with personalized video for wealth management, how onboarding videos work & how you can deploy them effectively
Seamlessly Moving Customers From Paper To Digital Experiences
Read what obstacles financial services organizations face when moving customers from paper to digital and how to overcome them
Shield Your Organization From Disaster With A Print And Mail Business Continuity Plan
Delayed delivery of business-critical communications results in a host of negative effects. Read how to plan effectively for print and mail business continuity
Now Is The Time To Refresh Your Organization’s Transactional Communications
Refresh your organization’s transactional communications with interactive digital, transactional documents that boost customer experience & increase revenue
Core Banking System Changes: A Challenge, And An Opportunity For Growth
Reviewing vendor relationships during core banking system changes can boost customer experience and reduce operational load. Read on for key considerations
The Value Of Integrated And Automated Identity Verification During Onboarding
Read how to avoid digital fraud while providing an exceptional customer experience (CX) during origination and the benefits of integrated and automated identity verification during onboarding
Elevate Insurance Cx By Simplifying Your Customer Communications
Elevate insurance CX by simplifying your customer communications. Read how to minimize complexity when communicating with insurance customers