Discover the importance of mobile-first bank statements in today’s digital banking landscape. Learn how HTML format enhances customer engagement, SSO streamlines access, and personalized notifications deepen CX
Scott Biel
Scott Biel
Scott has 25 years of experience in Customer Communications Management (CCM), with a primary focus on delivering exceptional results for the financial services industry. In his current position as CRO, Scott oversees all revenue-generating activities and works closely with executive leadership, sales, solutions and partners, to develop and execute a revenue strategy that further positions customers and the business for maximum shared success. He leverages his extensive knowledge of CCM, regulated and financial services to improve customer experience, drive operational effectiveness and achieve cost optimization through digital technologies.
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Meeting Modern Demands: Amplify Member Engagement with Mobile-First Statements
Discover how to boost member engagement with mobile-first statements, focusing on dynamic design, convenient experiences, and personalized marketing strategies.
The Top Three Banking Customer Communication Trends to Watch
Explore the latest trends in financial customer communications for 2024. Dive into the topics of digital transformation, true omnichannel experiences, and enhanced security & compliance, discovering key trends that redefine how financial institutions engage with customers.
Stop the Churn! Boost Client Loyalty with Wealth Management Technology Solutions for Modern Statements
How modern wealth management statements can address generational disappointment and stop churn. Read on to learn more.
Get Hyper-Personalization Working for Your Regulatory Customer Communications
Build a roadmap for successful hyper-personalization in regulatory customer communications. Learn how to enhance customer engagement, build trust, and leverage outsourced expertise for seamless omnichannel communication.
Don’t Forget About Customer Communications Management During Your Banking Core Upgrade
Learn why leaders considering a banking core upgrade should prioritize a customer communications management integration as part of their broader digital transformation strategy.
Generational Approach to Wealth Management Communications
In our recent webinar about communication and CX, we discussed ways to improve customer experience while cutting costs. Read on to learn more
The Revenue-Boosting Benefits of a Comprehensive Customer Engagement Management Platform for Credit Unions
In our recent webinar about communication and CX, we discussed ways to improve customer experience while cutting costs. Read on to learn more
3 Banking Customer Communication Trends to Watch in 2023
Read about 3 critical banking customer communication trends and how they relate to your bank’s essential communications technology and processes