Billers need to optimize their customers’ billing and payment experience. Read why and how this can be achieved, along with biller efficiency
Why Billers Need to Optimize Their Customers’ Billing and Payment Experience
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Doxim
Doxim
A collection of blog posts and articles written by our team of customer communications and engagement experts at Doxim, providing you with direct access to the latest trends and proven strategies that increase engagement, helping you make the most of your customer communications.
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How to Drive a More Sophisticated Utility Customer Experience Around Time of Use Rates
Improve utility customer experience significantly by investing in a solution that enables personalization of TOU information on bills. Read more
Finding the Balance Between Ease-Of-Use and Security in Utility Billing and Payment
Read how utilities can achieve high utility billing and payment e-adoption without compromising payment security
Community Banks Must Balance High Touch with Self-Service Banking Technology
Community banks must balance high touch branch interactions, with self-service banking technology
Customer Communication Management in Insurance Is Necessary to Enhance Customer Experience
Read about the CX & digital challenges insurers are facing today & how Customer Communication Management in insurance can improve CX
A Singular Focus on Costs Could Be Damaging Customer Experience in Insurance
Cutting costs doesn’t cut it with insurance customers. Read why a focus on enhancing customer experience in insurance is more important & how to begin
How to Achieve Paperless Customer Communication Management in Insurance
Insurance is a document-heavy industry, but it doesn’t have to be a paper-heavy one – read how to achieve paperless customer communications management in insurance
Accessibility: What Is Accessibility in Customer Communications Management? and Why Is It Critical That Organizations Comply?
Read more about accessibility in customer communications management, and what companies in the US, Canada & the UK should do to ensure compliance
The Value of Customer Communications Management in Banks and Credit Unions
Banks and Credit Unions need to improve customer experience.
Read articles that explore the value of Customer Communication Management in banks & credit unions