Experts in Document and Customer Communications Management for Regulated Industries
Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated, SaaS software and technology solutions.
For over 20 years, we’ve been delivering regulated communications in physical and digital formats. As experts in print, mail and digital communications, your customers will enjoy a seamless experience in their delivery channel of choice.
Industry Expertise
What are your business goals?
![Business team discussing how to reduce expenses](https://www.doxim.com/wp-content/uploads/2023/09/Reduce-expenses.webp)
Reduce Expenses
Most organizations are providing customers with hard copy documents which are costly for staff to store, manage, and search for important customer files. Moving towards a digital document strategy can greatly reduce your overhead costs of physical document management.
![Business team discussing how to enhance customer experience](https://www.doxim.com/wp-content/uploads/2023/09/Enhance-customer-experience.webp)
Enhance the Customer Experience
Deliver personalized, omnichannel communications in your customers channel of choice based on their preferences. Whether print or digital, one-way or interactive, reach your customers in the channels they desire and will engage with.
![Business team planning how to manage their customer communication](https://www.doxim.com/wp-content/uploads/2023/09/Business-Continuity-1.webp)
Business Continuity
Most organizations have well thought out contingency plans for their IT. However, document and customer communications management systems are often overlooked. Consider what would happen if your organization suddenly could no longer send out critical documents to your customers.
![Product manager looking through the regulatory requirement on a tablet with team member](https://www.doxim.com/wp-content/uploads/2023/09/Regulatory-compliance.webp)
Regulatory Compliance
The pressure to offer secure and compliant communications to customers is increasing, due to local and international regulatory requirements, but meeting these requirements can be overwhelming as organizations are already stretched to meet day-to-day business requirements.
![Business team accessing information through different digital devices](https://www.doxim.com/wp-content/uploads/2023/09/Document-accessibility.webp)
Document Accessibility
![Team member accessing digital data on laptop](https://www.doxim.com/wp-content/uploads/2023/09/Modernization.webp)
Modernization
Most organizations are balancing legacy investments in systems and processes with emerging digital requirements. Leverage both to provide a modern customer experience through a communications strategy.
Latest Doxim blog posts
Hidden in Plain Sight: The Many Benefits of Statement Marketing Campaigns
Discover the hidden benefits of statement marketing campaigns. Learn how integrating marketing messages into financial statements can grow wallet share and drive revenue by targeting existing customers with compelling, relevant content.
Client Engagement Best Practices: Don’t Let Gen Z Ignore You – Why Your Digital Services, “Print for Pixels” Are Not Working
Learn why “Print for Pixels” fails with Gen Z and how to enhance digital communications with personalization, interactivity, and cohesive experiences.
3 Important Questions to Optimize Bill Accuracy and Vastly Improve the Utility Customer Experience
Discover how optimizing bill accuracy can vastly improve the utility customer experience. Learn key strategies to redesign bills, manage address accuracy, and implement effective checks and balances.
Recent resources
How to Optimize Billing Accuracy and Improve Customer Engagement
Fayetteville PWC and Greenville Utilities reveal how they have leveraged CCM technology and automation to optimize billing accuracy, reduce return mail encounters, and improve overall customer engagement.
Land and Expand with Statement Marketing Campaigns that Drive Revenue and Wallet Share
Read this playbook to learn how your financial institution can acquire customers with a mortgage, or loan, and then capitalize on regulatory communication touchpoints like statements, to gain more wallet share.
Vision Credit Union Selects Doxim CLOS to Streamline Commercial Loan Origination for Agri and Agri-Food Lending
Vision Credit Union signs with Doxim to develop a new module for Doxim Commercial Loan Origination Solution (CLOS) that is addresses agricultural and agri-food customers’ commercial lending needs
Why choose Doxim?
Solutions and services designed for regulated industries and your vertical-specific requirements
Large and stable yet agile and responsive to your unique needs
Technology, best practices, secure infrastructure audited and verified by 3rd parties, culture of meeting SLAs
Innovative, flexible pricing model for all your consumer communications needs
Experience with your data sources, structure, and core system integration, with multiple integration projects
End-to-end digital partner and print expert to support all regulated communications, channels, and consumer preferences
Facilities throughout the United States and Canada, serving your needs from coast to coast
Solutions for today and tomorrow powered by composition, ePresentment, & omnichannel delivery technology
Certified team members with deep industry knowledge, proven implementation methodology & ongoing support