Experts in Document and Customer Communications Management for Regulated Industries
Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated, SaaS software and technology solutions.
For over 20 years, we’ve been delivering regulated communications in physical and digital formats. As experts in print, mail and digital communications, your customers will enjoy a seamless experience in their delivery channel of choice.
Benefits of Outsourcing Print & Mail
Building strong customer relationships means meeting customers’ preferences, whether digital or print. Despite digital trends, 65% still prefer printed documents, often due to security concerns. Managing in-house print operations is costly, but outsourcing can streamline the process. This playbook highlights the benefits of outsourcing, the hidden costs of in-house printing, and how to choose the right vendor.
Industry Expertise
What are your business goals?
Reduce Expenses
Most organizations are providing customers with hard copy documents which are costly for staff to store, manage, and search for important customer files. Moving towards a digital document strategy can greatly reduce your overhead costs of physical document management.
Enhance the Customer Experience
Deliver personalized, omnichannel communications in your customers channel of choice based on their preferences. Whether print or digital, one-way or interactive, reach your customers in the channels they desire and will engage with.
Business Continuity
Most organizations have well thought out contingency plans for their IT. However, document and customer communications management systems are often overlooked. Consider what would happen if your organization suddenly could no longer send out critical documents to your customers.
Regulatory Compliance
The pressure to offer secure and compliant communications to customers is increasing, due to local and international regulatory requirements, but meeting these requirements can be overwhelming as organizations are already stretched to meet day-to-day business requirements.
Document Accessibility
Modernization
Most organizations are balancing legacy investments in systems and processes with emerging digital requirements. Leverage both to provide a modern customer experience through a communications strategy.
Latest Doxim blog posts
10 Ways to Enhance Customer Communication
Discover 10 actionable strategies to enhance customer communication, boost satisfaction, and create lasting connections using proactive, personalized, and consistent approaches.
7 Benefits of a Dynamic, Personalized Welcome Kit That Gets Results
Table of Contents Welcome Kits Reduce Disenrollment Rates by Improving Loyalty Welcome Kits Create a Memorable First Impression for Members Use Highly Personalized Information to Build Support for the Member Welcome Kits Empower Omnichannel Communications for a Truly...
Boosting Operational Efficiency in Credit Unions Amid Rising Expenses
An 8-Step Checklist to Help Credit Unions Manage Costs and Enhance Customer Communications Management (CCM) Operational inefficiencies and rising costs have begun to impact credit unions—big time. According to Callahan & Associates’ analysis of 2024’s...
Recent resources
How to Optimize Billing Accuracy and Improve Customer Engagement
Fayetteville PWC and Greenville Utilities reveal how they have leveraged CCM technology and automation to optimize billing accuracy, reduce return mail encounters, and improve overall customer engagement.
Maintaining customer communication excellence in turbulent times
Whitepaper Do you have full confidence in your CCM vendor and your customer communication process? Regardless of circumstances, your communications must reach your customers, or you risk revenue loss, reputational damage, and costly regulatory penalties! Do you have...
Doxim Appoints Matthew Yacoub as Chief Information Officer
Yacoub to Drive Strategic Technology Innovation and Information Security Standards Company Wide DETROIT, Oct 15, 2024 -- Doxim® (http://www.doxim.com), the leading customer communications management provider serving highly regulated markets, today announced that...
Why choose Doxim?
Solutions and services designed for regulated industries and your vertical-specific requirements
Large and stable yet agile and responsive to your unique needs
Technology, best practices, secure infrastructure audited and verified by 3rd parties, culture of meeting SLAs
Innovative, flexible pricing model for all your consumer communications needs
Experience with your data sources, structure, and core system integration, with multiple integration projects
End-to-end digital partner and print expert to support all regulated communications, channels, and consumer preferences
Facilities throughout the United States and Canada, serving your needs from coast to coast
Solutions for today and tomorrow powered by composition, ePresentment, & omnichannel delivery technology
Certified team members with deep industry knowledge, proven implementation methodology & ongoing support
